<< Click To Display Table Of Contents >> You Are Here:  Extra Tools > MADRIX 5 Quick Support

This topic includes:

▪Introduction

▪Instructions

▪Where To Find

 

 

Introduction

The MADRIX 5 Quick Support is provided along with this software.

 

 

Instructions

▪When contacting the MADRIX Support Team, you may be asked by them to use the MADRIX HARDWARE MANAGER Quick Support tool for technical support assistance on your computer.

▪Click on the shortcut in order to launch it [see below where to find it].

▪After the tool has been launched, wait until an online connection has been established and a white checkmark on green background is shown.

▪The MADRIX Support Team will then be able to connect to your computer.
For confirmation purposes, you might need to communicate 'Your Address', as shown above.

▪A new message window opens that reads: 'Session request received. () would like to view your desk'.
Please confirm by clicking Accept in the bottom left corner

▪The MADRIX Support Team will now be connected.

 

 

Where To Find

MADRIX 5 Quick Support is included in the MADRIX 5 Installer. After installing MADRIX 5, you can find the link to MADRIX 5 Quick Support in the Windows Start menu:

▪In Windows 11, go to Start [Windows Logo] > All > MADRIX 5 > MADRIX 5 Quick Support

The original, executable program can be found in the MADRIX 5 installation directory:

▪C:\Program Files\MADRIX5