<< Click To Display Table Of Contents >> You Are Here:  Extra Tools > MADRIX 5 Quick Support

This topic includes:

▪Introduction

▪Instructions

▪Where To Find

 

 

Introduction

Along with the MADRIX 5 Software another separate tool is provided. It is called MADRIX 5 Quick Support

 

 

Instructions

▪When contacting the MADRIX Support Team, you may be asked by them to use the MADRIX 5 Quick Support tool for technical support assistance on your computer.

▪Click on the shortcut in order to launch it [see below where to find it].

▪After the tool has been launched, wait until Ready to connect (secure connection) is shown.

▪The MADRIX Support Team will then be able to connect to your computer.

▪A new message window opens that reads: 'MADRIX would like to view and control your desktop. Would you like to allow that?'
Please confirm by clicking Allow

▪The MADRIX Support Team will now be connected.

 

 

Where To Find

MADRIX 5 Quick Support is included in the MADRIX 5 Installer. After installing MADRIX 5, you can find the link to MADRIX 5 Quick Support in the Windows Start menu:

▪In Windows 10/11, go to Start > MADRIX 5 > MADRIX 5 Quick Support

The original, executable program can be found in the MADRIX 5 installation directory:

▪C:\Program Files\MADRIX5