MADRIX Quick Support

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Introduction
Instructions
Where To Find

 

 

Introduction

Along with MADRIX another separate tool is provided. It is called MADRIX Quick Support

MADRIX Quick Support

 

 

Instructions

When contacting the MADRIX Support Team, you may be asked to use the MADRIX Quick Support tool for technical support assistance on your computer.
Click on the shortcut in order to launch it [see below where to find it].
After the tool has been launched, wait until Ready to connect (secure connection) is shown.
The MADRIX Support Team will then be able to connect to your computer.
A new message window opens that reads: 'MADRIX would like to view and control your desktop. Would you like to allow that?'
Please confirm by clicking Allow
The MADRIX Support Team will now be connected.

 

 

Where To Find

MADRIX Quick Support is included in the MADRIX Installer. After installing MADRIX, you can find the link to MADRIX Quick Support in the Windows Start menu:

Start > All Programs > MADRIX 3 > Tools > MADRIX Quick Support

The original, executable program can be found in the MADRIX installation directory:

C:\Program Files (x86)\MADRIX3

 

MADRIX 3.6g
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