<< Click To Display Table Of Contents >> You Are Here:  Troubleshooting > Troubleshooting

This topic includes:

▪MADRIX 5 Demo Mode

▪MADRIX 5 Unknown Error During Startup

▪Using NVIDIA Workstation Graphics Cards

▪Invalid OpenGL Version

 

 

MADRIX 5 Demo Mode

If you are seeing colorful, rotating crosses on the three Previews, it means that demo mode is active and that a MADRIX KEY with a valid MADRIX 5 software license is not connected.

 

 

MADRIX 5 Unknown Error During Startup

The error message reads:

An unknown error occurred!

 

If you are seeing this error message when trying to start MADRIX 5, try the following steps:

▪In order to load your project, go to menu File > Open Setup...

▪Check if another instance of MADRIX 5 is already or still running in this or in another user account. Such instances must be closed first. You can use the Windows Taskbar or Windows Task Manager.

▪Re-install the MADRIX KEY driver from the installation directory MADRIX5 > drivers > wibu.

▪Virtual USB drivers or USB bus emulators and their *.sys files can prevent a successful start and would have to be removed first.

▪If MADRIX 5 is still not able to launch, re-install the software.

 

 

Using NVIDIA Workstation Graphics Cards

When using an NVIDIA Quadro/RTX AXXXX graphics card, please set up the following settings:

▪In Windows 11, go to Desktop > Right Mouse Click > NVIDIA Control Panel > 3D Settings > Manage 3D settings > Global Settings > Global presets: > Choose Workstation App - Dynamic Streaming > Click Restore > Click Apply

 

MADRIX 5 will show a message to you on the first start should you not have activated the preset yet.

 

 

Invalid OpenGL Version

MADRIX 5 might show the following error message:

▪Preview Disabled
Invalid OpenGL Version : 1.1
Minimum Required Version : 2.1

If the Previews show this error message, it means that there is a problem with the graphics card of the computer:

▪The graphics card might be too old and might not support OpenGL 2.1.

▪The driver of the graphics card for the Windows operating system might be outdated.

To solve the issue:

▪Check if your computer's graphics card supports OpenGL 2.1. If it is not supported, your computer/the graphics card does not meet the minimum requirements of MADRIX 5. Please upgrade to a newer graphics card, which supports OpenGL 2.1.

▪Download and install the latest driver version for your graphics card in order to update the driver. [You might need to restart the computer afterwards.]