This topic includes:
The MADRIX HARDWARE MANAGER Quick Support is provided along with this software.
▪When contacting the MADRIX Support Team, you may be asked by them to use the MADRIX HARDWARE MANAGER Quick Support tool for technical support assistance on your computer.
▪Click on the shortcut in order to launch it [see below where to find it].
▪After the tool has been launched, wait until Ready to connect (secure connection) is shown.
▪The MADRIX Support Team will then be able to connect to your computer.
▪A new message window opens that reads: 'MADRIX would like to view and control your desktop. Would you like to allow that?'
Please confirm by clicking Allow
▪The MADRIX Support Team will now be connected.
MADRIX HARDWARE MANAGER Quick Support is included in the MADRIX HARDWARE MANAGER Installer. After installing the software, you can find the link to MADRIX HARDWARE MANAGER Quick Support in the Windows Start menu:
▪In Windows 10, go to Start > MADRIX HARDWARE MANAGER > MADRIX HARDWARE MANAGER Quick Support
The original, executable program can be found in the software's installation directory:
▪C:\Program Files\MadrixHardwareManager